operational ongoing support

We will provide as much support as you need, to enable you to provide your community with the support they need.

Marketing: the VIP marketing team is there to support and guide franchisees in building up local brand awareness and equip franchisees in managing their public relationships with key stakeholders, both offline and online. The fast-developing digital world is having a significant impact on how people research for and make decisions on purchasing care in the community. It is important we stay on top of these trends to ensure we continue to be seen by both potential customers and potential employees. We understand where the sector is now and where it is going, through this expertise can ensure franchisees have the tools to build strong and effective relationships with all key stakeholders, from customers and staff to local dignitaries and media representatives. Some of the digital tools we provide:

  • Localised Microsite within our website for each Franchise.
  • Social Media platforms
  • The marketing team will support you with campaigns throughout the year to increase brand awareness within your local territories. The campaigns are designed to promote VIP Day Centre as the go-to place for advice and information. The team also develops a number of strategies throughout the year, depending on the needs of the network which can include; leaflets, letters, posters, social media imagery and much more to further support the businesses and promote VIP Day Centre.
    Business Information Systems: We have developed advanced business information systems which have been especially designed for the running of your franchise.

    Central Management System: Bespoke system created for VIP Day Centre to ensure all operational information is consistent across all areas and has everything you need for day to day running of your VIP Day Centre where all members information can be stored securely.

    HR System: provides everything you need to manage your employees, where all information can be stored securely and employees can view contracts, handbooks etc. and book holidays.

    Accounting System: Will free you up from the burden of management accounting requirements with a complete accounting service including day to day activities and preparation of budgets, cash flows and monthly / annual accounts. It also enables you to invoice your customers and track the monthly billing cycle.

    VOIP System: To ensure your broadband and phone systems run at top speed continuously to allow your business to continue to strive. This system will also allow the head office to transfer any calls directly through to you.

    The marketing team will support you with campaigns throughout the year to increase brand awareness within your local territories. The campaigns are designed to promote VIP Day Centre as the go-to place for advice and information. The team also develops a number of strategies throughout the year, depending on the needs of the network which can include; leaflets, letters, posters, social media imagery and much more to further support the businesses and promote VIP Day Centre.
    Business Information Systems: We have developed advanced business information systems which have been especially designed for the running of your franchise.

    Central Management System: Bespoke system created for VIP Day Centre to ensure all operational information is consistent across all areas and has everything you need for day to day running of your VIP Day Centre where all members information can be stored securely.

    HR System: provides everything you need to manage your employees, where all information can be stored securely and employees can view contracts, handbooks etc. and book holidays.

    Accounting System: Will free you up from the burden of management accounting requirements with a complete accounting service including day to day activities and preparation of budgets, cash flows and monthly / annual accounts. It also enables you to invoice your customers and track the monthly billing cycle.

    VOIP System: To ensure your broadband and phone systems run at top speed continuously to allow your business to continue to strive. This system will also allow the head office to transfer any calls directly through to you.

    Following your initial training and support VIP has a dedicated Franchise Manager, who will work closely with you from your initial start-up and throughout your first year in the running of your business to act as your mentor, sounding board and business coach – that extra helping hand to help select your premises, develop your business plan, employ your care manager, register with the relevant regulatory body, and much more!
    We will support you with:
    Continual development and updating of policies, procedures and systems to reflect lessons learnt and our understanding of best practice.

    Ongoing Workshops with experts to keep you up to date with the latest news and techniques.

    Support with Award nominations to get recognised and promote our brand awareness.

    Regular reviews to help you become as successful as possible, will ensure you are operating correctly and that your team is being trained and developed so they always give of their best.

    Support with initial recruitment interviews of staff, finding and selecting premises, raising funding etc.

    Continuous development of our sales and marketing systems to ensure that these are the best in the care sector.

    Ready access to all your business supplies; we have also put together a fully comprehensive package of suppliers that allow you to quickly and inexpensively get whatever you need.

    CRM system with every document, risk assessment, policy and procedure you will need to run your business.